Introduction
The fastest way to get help is through our AI assistant, available to all logged-in users via chat which is in the left hand corner and across the help center. It's trained on our full product documentation and resolves most questions instantly.
If you can't find an answer in the help center or through the AI assistant, here's what's available on each plan:
| Free | Plus & Max | Generative, Elite, Team & Enterprise |
Help center | ✅ | ✅ | ✅ |
AI assistant | ✅ | ✅ | ✅ |
Email support | ✅ | ✅ | ✅ |
Priority human support | ❌ | ❌ | ✅ |
Code of conduct
Our support team consists of real people dedicated to solving your issues. To get the best help possible:
Communicate clearly and include relevant details about your issue
Follow troubleshooting steps when provided
Treat our team members with respect - we do not tolerate harassment, abuse, or discrimination
We may immediately end conversations and terminate accounts that involve harassment, threats, or abuse. In such cases, we reserve the right to determine whether any refund will be provided, in accordance with our Terms and Conditions.
Your use of our support services constitutes acceptance of this code of conduct and our full Terms and Conditions.
FAQ
Is support automated or will a real person help me?
Is support automated or will a real person help me?
Our AI assistant handles the majority of questions instantly. If your issue needs human attention, our support team will step in, availability depends on your plan as shown in the table above.
If I send another message, will I get a faster response?
If I send another message, will I get a faster response?
No, sending multiple messages or opening duplicate conversations can actually delay your response. Please wait for a reply before following up.
Does invideo offer phone support?
Does invideo offer phone support?
No, we don't currently offer phone support. The AI assistant is available 24/7 for instant help, and human support is accessible through in-app chat depending on your plan.
I'm on a Free plan. What kind of support can I expect?
I'm on a Free plan. What kind of support can I expect?
Free plan users have full access to the help center and the AI assistant, which resolves most questions instantly. For issues that require human support, upgrading to a paid plan gives you access to in-app chat.