We want you to love using our platform, and we do our best to make sure you always have a smooth experience. Here are all the details about invideo's refund policy:
We offer refunds within 7 days of the original purchase or renewal only if the subscription has not been used.
A subscription is considered used if any video or assets has been generated or downloaded, during the current billing period. Used subscriptions are not eligible for a refund under any circumstances. You’re free to cancel anytime, and the subscription will stay active until the end of the billing cycle.
How can I request it?
Complete this form, and our team will review your request promptly. You’ll receive an email within 12–24 hours confirming the status, and the refund will be processed promptly.
Refunds typically appear in your account within 5–10 business days.
💡 Note:
For iOS subscriptions, please follow the refund steps through the App Store Store:
iOS: Request a refund here.
If these platforms deny the request, we, unfortunately, have no control over the decision.