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Why am I being asked to pay extra when I already have a subscription?

Updated over 2 weeks ago

1. When creating a video

Insufficient Generative credits -

If you encounter a paywall while creating a video, it's usually because your account has insufficient generative credits. Each video you generate using "generative media" consumes a specific number of generative credits based on its duration.

For example:

  • A 1-minute video requires 60 generative credits

  • A 2-minute video requires 120 generative credits, and so on.

If your available generative credits aren’t enough to complete the video, you’ll encounter a paywall offering the option to purchase additional credits. You can either proceed with the payment or dismiss the pop-up and choose to create the video using stock media instead.

👇 Just a Heads-up

Generative media are AI-generated, while stock media are pre-made assets.

💡 More Info:

For more details on how generative credits are calculated, check out this article: How are Generative credits counted?


AI Minutes are depleted

Another reason you might see a paywall is if you’ve exhausted your AI minutes. AI minutes are calculated based on the total duration of your video.

For example:

  • If you create a 2-minute video, 2 AI minutes will be deducted from your available balance.

💡 More Info:

For more details on how AI minutes are calculated, refer to this article: What are AI Minutes & how are they counted?


2. When downloading a video

If you're prompted to make a payment when downloading a video, it's likely because you've exceeded your allocated iStock media credits.

Our paid plans include unlimited access to standard stock media from Storyblocks, Shutterstock, Pexels, and Pixabay. Each plan also includes a set number of royalty-free iStock media credits per month.

Since iStock media is valued at over $1,000 per month, these credits offer significant value within our paid plans.

🤓 Good to know:

To learn how to manage your iStock usage, refer to this article: Managing your iStock quota

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